Once, I took a meeting with a fairly successful literary agent in her nicely appointed West Coast office.
After a bout of heavy flirtation, I don't know to this day if this is how she adds to her stable of stud-authors, we talked about writing and the publishing biz.
She said, "Gary, you have to know who you're dealing with at these publishing companies.”
I liked this idea, Go on, I said.
"They're these kind of cute graduates of snobby private colleges who majored in English or something like that, and with a few connections, they interned at a publishing house and then rose through the ranks.”
This is very good, especially from someone who seems a lot like them!
"They don't know how to make money; they don't have to, mums and dad took care of that. They're trust fund babies!”
And with that, she gestured in a way that says, you know what I mean, need I say more?
I regale you with this story because I have come to the conclusion that she's actually right.
I spoke to one, yesterday, and my gosh, her accent is a perfect example of what is called, New England lock-jaw; an upper-crust sound that is a cross between yawning and speaking. It's what you come out with, in addition to a degree, if you attend Yale.
These are people of privilege and they're condescending to speak with you, you speck of dirt, you mere author. If they express any interest in your work at all, you should be fawning at their feet, or delirious with joy.
There are some exceptions, but they're rare.
The brats are everywhere, males and females. And these are the folks to whom you're selling.
Oh, they make frighteningly little money, said the flirtatious agent, and they resent you if you do, or if you ask for a substantial advance that is half or more of their annual pay.
The founder of TRW, the giant company, is quoted as having said, "There's no cure for affluence.”
He may have been an aspiring author, as well.
Anyway, I hope this narrative helps you to appreciate the folks with whom you're dealing.
They're people of entitlement, and they're always a problem, because nobody is as entitled as they are; especially authors!
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.